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The Role, and Where It Leads

We are a boutique, patient-centered practice in Kensington. We strive to provide patients with the highest level of care and attention at all times.

We are adding a Patient Care Coordinator to our front office, with a defined growth path to Assistant Office Manager for the right person.

If you are the kind of person who notices the small things, who remembers a patient’s daughter’s name, and who wants a career rather than a desk, please keep reading.

What You Will Do:

Welcome and onboard new patients so they feel cared for from the first call.
Present treatment plans and financial options clearly and confidently.
Own the daily schedule and keep it efficient and full.
Manage our patient communication system, including email and recall outreach.
Support practice marketing, including email campaigns, patient reviews, social media content, and community events.
Support the office manager, the doctors, and the clinical team wherever needed.
Follow through on assigned responsibilities.

What We Require:

At least one year of dental office experience. This is firm.
Comfort presenting treatment and discussing financial arrangements.
Exceptional judgment and warmth with a discerning patient basehighly reliable, accountable, and consistent.
Communicates professionally and compassionately.
Is organized, proactive, and attentive to details.
Light back-office or assisting experience is a meaningful plus. So is any marketing, social media, or design experience.

Schedule:

Monday through Wednesday: arrive 7:30 a.m., patient hours 8:00 a.m. to 5:00 p.m.
Thursday: arrive 6:30 a.m., patient hours 7:00 a.m. to 4:00 p.m.
One partial Friday per month: 9:00 a.m. to 2:00 p.m.
No evenings. No weekends.

What We Offer:

Full-time.
Paid time off, retirement plan, and dental benefits.
Monthly performance bonus.

A recently updated office with current technology.
A close-knit, family-like environment where people genuinely look out for one another and show up for each other.

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Apply for Patient Care Coordinator at Kensington Natural Smiles